Planet (WeArePlanet)

Introduction

Planet (commercially known as WeArePlanet, formerly Planet Payment) is a global Payment Service Provider (PSP) specialising in integrated payment solutions for hospitality, retail, and transportation sectors. Bookassist has opted for a link-off integration.

Please note that Planet utilises Datatrans as its payment gateway, which was previously owned by 3C Payment. Consequently, any hotel previously integrated with 3C Payment is theoretically compatible with Planet, and their existing credentials and merchant account remain valid.

International Availability

Planet operates around 60 countries and accepts more than 135 currencies. If Planet is available in your country, you can offer your products to customers from anywhere in the world. In case you were interested and you need more information about this PSP, you can reach their support in the following link:

Telephone and email contacts: https://www.weareplanet.com/support

Accepted Languages:

English	German	Japanese	Italian	Polish	Russian
French	Spanish	Norwegian	Danish	Portuguese	Greek

Payment Methods

Planet offers over 40 payment methods. These are activated on the Planet side and do not require any changes on the Bookassist platform.

List of Payment Methods: https://www.weareplanet.com/payment-methods

⚠️ In principle, all available payment methods should be compatible with the integration. However, exceptions may apply. Should hotels wish to enable any, we strongly advise conducting a test reservation beforehand to confirm that it functions as expected before making it available to guests. ⚠️

Pricing

Bookassist charges a Service Fee of €250 plus VAT annually due in advance for each connection to a third-party service. This fee is necessary to cover certification costs with the PSP, development and implementation costs, server and hosting costs including server bandwidth for traffic, ongoing service upgrades, security standards implementation including PCI level 1 certification, ongoing security testing ensuring data integrity, monitoring systems, ongoing quality assurance, and GDPR compliance.

Commission charged by Planet:

Planet offers different pricing plans to choose from. The commission structure isn't publicly available and likely varies based on several factors, including the specific services used, transaction volume, and individual merchant agreements. To get accurate information about their commission rates, please contact Planet directly.

You will find the available plans on their website: https://datatrans.weareplanet.com/pricing

Capabilities with Bookassist

We've implemented an integration with Planet Payment that focuses on the most essential payment processing needs for hotel bookings:

Full and partial prepayment processing (credit/debit cards)
Zero-value pre-authorisation for guarantee-only bookings
Mandatory 3D Secure authentication (EU PCI compliance)

Please find below the information of what our integration covers:

Other capabilities not included:

Tokenisation Services: The integration doesn't include card tokenisation capabilities for storing guest payment information for future use.

Dynamic Currency Conversion (DCC): Guests always pay in the hotel's configured currency.

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Setup Help Guide

We've streamlined the setup process to make it as straightforward as possible:

Step 1: Planet Payment Account Registration

To begin your payment processing journey, you'll need to establish a direct relationship with Planet Payment. Simply contact their team directly to register for your merchant account. Their experienced onboarding specialists will guide you through the account setup process and ensure all necessary documentation is completed efficiently.

Step 2: Supplemental Agreement Request

The Bookassist Administration Department will send you a Supplemental Agreement to be signed, which is required to complete the Merchant Account setup within the Bookassist system.

Step 3: Sharing Your Account Credentials

Once your Planet account is active and the Supplemental Agreement has been signed and approved by the Administration Department, you'll need to provide Bookassist Support with two essential pieces of information from your account:

Publishable Key (also referred to as your Merchant ID)
Secret Key (your secure authentication credential)

Example:

Publishable Key or Merchant ID: Payment_1234567
Secret Key: 8JYBZ4rgSB3a51S9BO8463X9IIOxdfLST

⚠️ Never share keys via unencrypted channels. Always share them securely via encrypted email or directly by telephone. ⚠️

You can locate these credentials within your Planet account information page or you can always contact them. Our team will use these securely to configure the integration on your behalf, ensuring a smooth connection between your booking engine and the payment processing system.

Step 4: Test Reservation

Once the Merchant Account set-up is completed, L1 Support will do a real test booking for the following reservation types:

Full prepayment booking
Partial prepayment booking (only if the hotel uses this option)
Zero-value pre-authorisation for guarantee-only bookings (Flexible Rates)

L1 Support will contact you to inform about the test to be done.

Step 5: Final Confirmation

Once all tests are done and passed correctly, L1 Support will inform you that Planet has been configured and live.

👉 In addition to the internal booking tests, we suggest hotels to create a quick test reservation to ensure that the entire end-to-end connection has been enabled correctly on their side.