Nexi - Incasso Senza Pensieri

Overview

Bookassist's integration with Nexi Incasso Senza Pensieri allows your property to manage the full payment lifecycle for online reservations — from card pre-authentication at booking time through to charges, refunds, and no-show handling — all from a single dashboard.

Compatible XPay Solutions

Hotels can choose between XPay Easy and XPay Pro. 

This can be done by acquiring any of them directly in Nexi or by filling a form and Nexi will contact the hotel. 

Note: If you already have a Nexi POS (physical machine), you will need to contact your bank branch to activate XPay.

If you have any doubts we suggest you check their FAQs page or to contact Nexi directly. 

Accepted Payments

Nexi offers over 30 payment methods, from international circuits to mobile payments. 

You will find the list of accepted payments directly on the Nexi website. 

Alternative Payment Methods (APMs)

APMs — such as digital wallets or local payment methods — may be available through your Nexi account. These are activated on the Nexi side and do not require any changes on the Bookassist platform.

Compatibility

In principle, all available APMs should be compatible with the integration. However, exceptions may apply. APMs that operate via a double redirection flow — where Nexi redirects the guest to the payment method's own environment and temporarily loses control of the transaction — cannot be guaranteed to function correctly in all cases.

Banks

Here you can check the list of partner banks available.

Bookassist Pricing

What the Integration Enables

Supported Types of Bookings

The integration supports the following types of bookings:

Nexi Dashboard – Available Actions

Once a reservation has been made through the integration, the following actions are available from the Nexi Dashboard:

• Charge no-show – Charge the guest's stored card in the event of a no-show, in line with your defined policy.
• Refund – Process a full or partial refund directly from the dashboard.
• Manual card charge – Charge the stored card on demand, for example upon arrival for guarantee bookings.

Each transaction is clearly identified by payment type, so you can apply the appropriate action based on the rate the guest booked.

Policies Setup

Before the integration is live, two policies must be configured within your Nexi account:

• Structure Policy – The general terms and conditions for your property.
• Economical Policy – The financial and cancellation terms applicable to reservations.

Both policies are presented to the guest at booking time and must be accepted before the reservation can be completed. Please ensure these are reviewed and kept up to date.

Managing Reservations in the Dashboard

To view and manage reservations, log in to your Nexi Dashboard and navigate to the Prenotazioni section. This view provides a full list of reservations along with the available actions for each.

Please note the following when searching for reservations:

• Date filters are active by default. Make sure to adjust these if a reservation is not appearing in the list.
• All available filters are applied simultaneously — check each one if you are having difficulty locating a specific booking.

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Setup Help Guide for Hotels

Step 1: Choose your XPay Option

Go to the Nexi Website and activate XPay Easy or XPay Pro online by following the instructions provided on the web. 

If you need more information you can always contact Nexi directly from their website.

Step 2: Configure your Account

Configure your account and customise your XPay settings in the configuration menu. You will find all the steps directly in Nexi by clicking HERE. 

You can always contact Nexi customer service for additional help or information. 

Please find below some important information 

Step 3: Supplemental Agreement Signment

The Bookassist Administration Department will send you a Supplemental Agreement to be signed, which is required to complete the Merchant Account setup within the Bookassist system.

Once the agreement has been signed and approved by the Administration Department, our L1 Support Team will reach out to the contact specified in the Supplemental Agreement to gather the Nexi credentials needed to proceed with the configuration. 

Step 4: Provide Nexi credentials to Bookassist

Once the account is active and configured, and the SA has been signed and approved, Bookassist will require the following information: 

1. Parametro ALIAS → ‘Merchant ID’ in Bookassist (usually starts with: payment_)
2. *Chiave per il calcolo MAC →  ‘Secret’ in Bookassist

     3. Codice → Code assigned to the ‘Struttura’ when configuring booking conditions

     4. Nome struttura → Name of the ‘Struttura’ when configuring booking conditions

Example: 

• Merchant ID: ALIAS_WEB_1234567
• Secret: 8JYBZ4rgSB3a51S9BO8463X9IIOxdfLST
• Codice: ARE1
• Nome struttura: Area Test

Step 4: Test Reservation & Final Confirmation

Once the Merchant Account set-up is completed on the Bookassist side, we will contact you so that you can create a quick test reservation to ensure that the entire end-to-end connection has been enabled correctly.